We do our best effort to deliver products in the best possible shape. Unfortunately it can happen that a product breaks during transport or something else happens that gives you right on warranty. In that case we will exchange your product or, if it’s not in stock, refund you the cost of the product.
We deliver products with a best-before date. We strive to deliver products with a shelf life of at least 4 weeks, unfortunately this is not always possible. The best-before date of some of our products can be seen on the product page. This date will also be visible in your cart or order confirmation. If you receive a product with a shorter shelf life than mentioned, we will take care that the product is exchanged free of charge, or we will offer a discount or refund.
It might occur that something goes not as planned with your order. In that case we kindly ask you to contact us at firstname.lastname@example.org. If this doesn’t lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/consument/geschil/. It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.