Shipping

Shipping within the Netherlands is free on orders above € 75.

Overview of shipping costs (up to 25 Kg):

CountryPrice
Netherlands6,50
Belgium, Germany7,95
Poland, Czech Republic9,95
Denmark, Hungary, Luxembourg12,95
Austria, France, Latvia, Slovenia, Sweden, United Kingdom (UK)14,95
Estonia, Finland, Ireland, Switzerland18,95
Croatia, Italy, Liechtenstein, Monaco, Norway, Portugal, Spain23,75
Bulgaria, Greece31,75

There is an additional charge of € 3,00 on orders below € 15,00.

If your country is not in the list, please send us a message.

Yes you can! When checking out your order, you can click ‘Pakjegemak’ to select an office near you. Don’t forget to bring your ID.
Frozen products can only be delivered to the Netherlands or Belgium. We ship frozen products in an insulated packaging with dry ice of -78 degrees Celsius that will keep the products frozen for at least 24 hours. Be sure you are at home when the package is delivered.
We accept iDeal, Bancontact / Mister Cash, Giro pay, Sofort direct ebanking, PayPal, direct bank transfer.

We normally send the order within 24 hours. In the Netherlands and Belgiums orders will normally be delivered the next working day. To other countries in Europa it will take approximately 3 days.
We don’t have a store, but you can pickup your order in Tuitjenhorn (near Alkmaar, the Netherlands). Please contact us to make sure we are at home.

Aftersales

In case of a complaint, you should first contact us and we will try to solve the problem together;. If we cannot come to a solution, you can contact the Complaints Handling Service of WebWinkelKeur. If there is still no solution found, you can contact the EU ODR platform at http://ec.europa.eu/odr.

Other questions

If the product is out of stock, it can’t be added to the cart. Please contact us if you’d like to know when it will be available again.
Please, contact us if you have any question.